We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Dial One Sonshine, may collect from you, and how it is used. By using our website, www.dialonesonshine.com, you are accepting the practices described in this policy.
We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.
Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.
We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.
If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.
We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.
This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
We Are a Family Owned & Operated Business
We Proudly Offer Same-Day Service
We Have Nearly 150 Years of Experience
We Guarantee Your Satisfaction with Our Work
We Offer Upfront, Competitive Pricing
Raul was at my place in less than an hour after I called on a Saturday. Raul was very professional and courteous and got the job done. Very great and effective service! Thanks Raul! Bill|Newport Beach, CA
Raul De La Luz provided prompt and courteous service in addressing my plumbing issue. Unplugged the toilet and was able to recover (avoiding possible future plugging) the cleaning materials inadvertently flushed away! Thank you. Bob C|Newport Beach, CA
I needed help unclogging my shower drainage. The technician, Mr. Raul De La Luz was very polite, professional, and efficient. He took care of the issue in less than half hour. And when he was done, the area was clean and back to the way it was before he came. I am very satisfied with his service. M. Tran|Irvine, CA
We are very satisfied with their service. Erick is very easy to deal with. He constantly update us regarding his arrival time. We had a floor leak to which he is supposed to detect the slab leak. At the moment he arrived at our place, my husband already found the leak so we don't need his services. We are willing to pay Erick a dispatch fee but he said don't worry about it. He also gave us some advises about how to deal with our leaks. He is very professional. Will definitely use Dial One Soneshine again. Han C.
Eric did and excellent job he was fast polite and courteous. I highly recommend the service of this company. The respond in a timely manner. Phil D.
Dial one was called for a plumbing problem they arrived on time and gave and estimate that was reasonable. Eric was the technician he was very polite, courtesy and friendly. He completed the job very efficiently. I would highly recommend Eric and the company for future plumbing problems. Phil D.
Having moved to the OC recently, we were in need of an HVAC electrician. We found Dial One Sonshine online and called to set up an appointment. Dustin arrived on time and proceeded to replace our old thermostat with a new one. Once it was installed, he checked to see that everything (heat, A/C, fan only) worked properly. We were so happy with the results that we signed up for an annual checkup for the furnace (fall) and air conditioner (spring). Count us among the many satisfied customers Chuck R.
John was amazing and totally helped us out. Nicole was curtious when I called to make the appointment and very helpful. Melinda called us 30 minutes before John showed up, letting us know he was on his way. Perfect service! Michelle L
Shawn from Dial One was awesome as always, on time and always a pleasure to work with. If you need service for HVAC, your water heater, call Dial One. Branden B.